Returns & Refunds
06.09.2024
At Glonara Studios, we are committed to providing you with high-quality jewelry and ensuring your complete satisfaction. If for any reason you are not completely happy with your purchase, our Returns and Refunds Policy is here to help.
1. Returns
- Eligibility: You may return items purchased from Glonara Studios within [number] days of receipt. To be eligible for a return, the item must be in its original, unused condition, with all tags, packaging, and documentation intact.
- Exclusions: Custom or personalized items, final sale items, and items purchased during promotions or clearance sales are not eligible for return or exchange. Please check the product description and our promotional terms for details.
2. How to Return
- Contact Us: To initiate a return, please contact our customer service team at help@glonara.com or . Provide your order number, details of the item you wish to return, and the reason for the return.
- Return Instructions: Once your return request is approved, we will provide you with instructions and a return authorization number (RAN). Please follow the instructions carefully to ensure the return is processed smoothly.
- Shipping: Pack the item securely in its original packaging and include all accompanying materials. Ship the return to the address provided in the return instructions. Please use a trackable shipping service or purchase shipping insurance for returns as we cannot guarantee that we will receive your returned item.
3. Refunds
- Processing Time: Refunds will be processed once the returned item has been received and inspected. Please allow 7-10 business days for the return to be processed and an additional 3 business days for the refund to be reflected in your original payment method.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is a result of an error on our part or a defective item.
4. Exchanges
- Eligibility: Exchanges are subject to availability. If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the replacement item.
- Contact Us: For assistance with exchanges, please contact our customer service team at help@glonara.com or Whatsapp- +91 9038984488.
5. Defective or Incorrect Items
- Report Issues: If you receive a defective or incorrect item, please contact our customer service team immediately at help@glonara.com with your order number and details of the issue. We will arrange for a return and provide you with a replacement or refund as appropriate.
6. Non-Returnable Items
- Custom Orders: Items that are customized or personalized are final sale and cannot be returned or exchanged.
- Sale Items: Certain sale items may be marked as non-returnable. Please check the product details before purchasing.
7. Contact Us
If you have any questions or need assistance with returns or refunds, please reach out to our customer service team:
Glonara Studios
Email: help@glonara.com
Whatsapp: +91 9038984488
Thank you for shopping with Glonara Studios. We appreciate your business and are here to ensure you have a positive shopping experience.